Reference

Privacy Policy for Your han188 Account

Our Privacy Policy explains how we collect, use, protect and retain information linked to your han188 account, including details used for DANA, OVO, GoPay and QRIS status checks.

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han188 Privacy Policy for Your han188 Account
CONTACT ROUTES

Ask About Privacy Policy Changes

Questions about our Privacy Policy go through the same account support path used when a login or wallet status stalls.

Live chat Use live chat from the account support area for a Privacy Policy question about…
Email request Send a written Privacy Policy request through our support email with your account phone…
Payment context If your question concerns DANA, OVO, GoPay, QRIS or bank transfer records, state the…
HANDLING DETAILS

How We Handle Your Account Data

The Privacy Policy is applied through practical account controls rather than broad statements. We limit access to information needed for account operation, payment status checks, security review and support handling.

Account collection

We collect details you enter during account opening and phone verification, along with account activity needed to keep your login path working. Payment references can show that a DANA, OVO, GoPay or QRIS status check relates to your account.

Cookie controls

Cookies and similar device records help keep a session active, remember selected settings and identify unusual access. You can manage available cookie choices in your browser, although limiting them may affect account access.

Security checks

We use device, session and login signals to investigate suspicious access and may request another phone verification step. Our team will not ask for your password or wallet PIN when handling a Privacy Policy request.

Record retention

We keep account, support and payment-reference records for the period needed to operate the service, address security issues or meet applicable duties. When the purpose ends, records are removed or anonymised where local law permits.

Correction requests

If your phone number or account detail is wrong, contact support and identify the field that needs correction. We confirm account ownership first, then update the record when the request can be accepted under the Privacy Policy.

Data access

You can ask what personal information we hold about your account and how it is used. Include a reachable support address or phone number, and we will explain the verification step and any limits that depend on local law.

Privacy Policy Answers for Indonesia

These Privacy Policy answers cover the questions we hear when you open an account, check a local wallet or return to the lobby from a different device. They explain what information is involved, how to contact us and why an account check may be necessary. Our response can depend on the record requested and the rules that apply to your location. When access or eligibility is discussed, it depends on local law, and we will state the relevant limitation clearly.

The han188 Privacy Policy covers account details, phone verification, device and session records, cookie use, support messages and payment references connected with DANA, OVO, GoPay, QRIS or bank transfer activity. It explains why we use those records, how we protect them and how you can request access or correction.

We use your phone number to create and protect the account path, complete phone verification before access and respond to account requests. It can also help us match a support question to the right record. We do not need your wallet PIN or password for this process.

Yes. The Privacy Policy includes device and session details such as browser type, operating system, IP address and login time when they are needed for security or account function. This helps us investigate an unfamiliar mobile session without collecting the contents of unrelated apps or files.

We use DANA and QRIS references to connect a payment status or receipt inquiry with the correct account and support case. The record may include a reference, amount status and time, but you should not send a wallet PIN or full banking credential when asking about it.

You can contact support to ask for access to personal information held about your han188 account. We may verify your phone number or another account step before responding. The information supplied and any limits on the request depend on local law and the record involved.

Send support a clear request naming the incorrect account field, such as a phone number or contact detail. We check that you control the account before making a change, then confirm the outcome. A correction may be limited where a record must remain for security or legal reasons.

We retain information while it supports account operation, security checks, support handling or applicable legal needs. When that purpose ends, we remove or anonymise the record where local law permits. To ask about a specific item, give support its account context rather than sending extra personal details.

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